FAQ

We class our software as a user licence, seat or agent. This is defined a person in your business who receives and handles enquiries or administers the system itself.

Yes. You can increase or decrease the number of agents at any time. Your next monthly charge will reflect changes to the number of agents on your account.

For standard monthly billing, enter your credit/debit card details in the billing area of your Cloud account.

Yes. If it's more convenient to pay annually, you can buy a year of Cloud service in the billing “billing console”.

We can accept non-card payments for annual billing (checks, wire transfer/ ACH, PayPal). If you need to add extra agents before your next billing period, you just pay a pro-data fee.

Absolutely. We use bank level security practices to ensure your data is kept fully secure.

We'll automatically update and add new features and improvements; if we're making a major update, we'll provide details within the Tryoup interface.

You can cancel at any point. There is no minimum period. Simply cancel your account before your next billing date and you will not be charged again.