Business phone system for field service teams

Answer knowing who it is

When the phone rings, the customer's record opens: their address, their previous jobs, the engineer who last attended and any balance outstanding. New numbers are flagged as new enquiries so nothing gets logged as an existing customer by mistake.

• Screen pop with full job and payment history
• New callers created as an enquiry in one click
• Notes typed during the call save straight onto the job

Recording that settles arguments

Calls are recorded and stored against the job, so the price quoted, the access instructions and the appointment window are all recoverable. It is also the fastest way to coach whoever answers your phones.

• Recording linked to the job, not buried in a separate system
• Useful for training and for disputed quotes
• Retention handled in line with your data policy

Transcribed and summarised, automatically

Every call is transcribed and an AI summary is written on top of it: who called, what they need, what was agreed and what happens next. The office skims instead of re-listening, and what was quoted on the call is always on record.

• Full transcript attached to the job alongside the recording
• AI summary written the moment the call ends
• Handovers, disputes and repeat callers resolved from the record

Nothing rings out unanswered

Missed calls are the most expensive thing that happens in a service business, because the caller simply rings the next firm. Tryoup lists every unanswered call as a task with the number, the time and the source, so somebody rings back while the job is still available.

• Missed-call queue with owner and status
• Automatic text back to the caller
• Out-of-hours calls captured rather than lost

WhatsApp in the same place

Customers increasingly message rather than ring. Incoming WhatsApp messages are matched to the customer automatically and sit alongside the calls, so the conversation is one thread rather than three apps. You can also request photos from the customer over WhatsApp — everything they send lands on the job.