AI Dispatcher: the right engineer on the right job
Dispatching by memory works until you have more than a handful of engineers. Tryoup weighs skills, distance, van stock and the promise you made the customer, then suggests the assignment — you approve it or override it.
- Skills and certifications matched to the job type
- Travel time weighed against the appointment window
- Van stock checked before the engineer is sent
- Manual override always available
What it takes into account
The dispatcher scores every available engineer against the job rather than picking the nearest one. Distance matters, but so does whether they are qualified, whether they carry the part and whether sending them breaks a commitment on another job.
- Qualifications and trade-specific competencies
- Current location and realistic travel time
- Parts already on the van
- Existing appointments and promised time windows
- Priority and contract service levels
Suggestion, not dictatorship
Every recommendation is shown with the reasoning behind it, so a dispatcher can see why an engineer was chosen and drag the job elsewhere when they know something the system does not. The board stays yours.
Emergency work without the scramble
Urgent callouts are the real test. When a lockout or a burst pipe comes in, the dispatcher finds who can genuinely be there soonest and shows what has to move to make room, instead of leaving somebody to work it out on the phone.
- Instant view of who can attend and when
- Knock-on effects shown before you commit
- Customer notified automatically when the slot changes
Fewer second visits
Most repeat visits are caused by sending someone without the right part or the right ticket. Checking both at the point of assignment is the cheapest way to lift first-time fix rates.
Frequently asked questions
- Will it assign jobs without asking me?
- Only if you want it to. You can run it purely as a recommendation engine, or let it auto-assign defined job types and keep manual control of the rest.
- Does it work for a small team?
- Yes, though the benefit grows with the size of the board. Even with three or four engineers it removes the ring-round when an emergency lands mid-morning.
- What if an engineer is delayed?
- The board reflects real progress from the mobile app, so later jobs are re-evaluated and the affected customers can be updated automatically.
See it running on your own jobs
Book a 30-minute walkthrough and we'll set it up around the way your team already works.